At activHR Consulting we believe that our responsibility for the systems we design and deliver, and indeed the partnership formed with our customers during the implementation of a solution, should not end when the project is complete. The solutions that activHR implement are designed to be scaleable and flexible, and thereby offer the customer long term and increasing benefits - technology is ineffective and expensive if customers outgrow it soon after it has been deployed.

Consequently, activHR Consulting offer a System Support Service subsequent to the delivery of any of our solutions, offering our customers full peace of mind through total life cycle management of the ongoing operation and development of the system. Each activHR Consulting Support Contract includes full support “instance” management, through a manned telephone helpdesk, which includes an Escalation Process, to deal with critical support issues, disputes, complaints, etc.

Summary

• Telephone Helpdesk. Agreed hours of cover 8:45am  – 17:15pm Monday to Friday
• Change Control Process, to manage modifications or enhancements due to system errors or faults
• Variation Process, for the management of ongoing system development
• Agreed Fault Severity Levels, with appropriate SLA response times and actions
• Escalation Process, to allow both the customer and activHR to manage critical support issues

Helpdesk: (+44) 0870 242 5545  
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