By using our Citrix GoToAssist remote support assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard and therefore allows us to quickly investigate any problem and resolve it in real time.

To initiate a remote support session, please click on the following link: http://www.gotoassist.com/ph/activhrweb 

More information about GoToAssist:

The benefits of using GoToAssist is that the support tool is compact enough that it can be downloaded in minutes from a secure source.

Some other benefits GoToAssist consists of are the following:

• Increasing customer satisfaction by providing immediate support
• Reducing time and money spent on travelling to and from client sites
• Supporting both Mac and PC users
• Easy setup and fast connection speeds have the support team in and out of sessions promptly

Clients can rest assured that their data is safe and secure. Screen sharing and remote control of client computers is 100% permission-based, and data is fully encrypted end-to-end using Secure Socket Layers (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption.